FAQ
Frequently Asked Questions
Still curious? We’ve answered your most common questions below. If you need more help, shoot us an email at support@wickedfash.com.
Orders & Accounts
Q: Do I need to make an account to order?
A: Nope! You can check out as a guest. But having an account makes reordering a breeze—your info is saved, your cart is remembered, and you can track past purchases.
Q: Where can I find my order number?
A: You’ll find it in your confirmation email and on the top-right corner of your packing slip. It starts with #WF.
Q: I didn’t get a confirmation email—what should I do?
A: Double-check your spam or junk folder. If you ordered through Instagram or Meta, your confirmation may appear under Orders and Payments in the app.
Q: What if I made a mistake on my order?
A: Email us ASAP at support@wickedfash.com. If your order hasn’t shipped yet, we’ll do our best to fix it. Once it’s shipped, we can’t make changes.
Shipping
Q: When will my order ship?
A: Orders are processed within 1–2 business days, then shipped via:
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USPS Ground Advantage: 3–7 business days ($6)
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USPS Priority Mail: 1–4 business days ($8)
Q: Do you ship internationally?
A: Yes! We ship to the U.S., Canada, Mexico, Australia, and the UK.
Q: Where does my order ship from?
A: All orders are proudly shipped from our Texas warehouse.
Q: Will I be charged customs/duties for international orders?
A: Possibly. Any import taxes or fees are your responsibility and vary by country.
Q: My shipping address was wrong—can I fix it?
A: If your order hasn’t shipped yet, email us right away. If it’s already out the door, you’ll need to pay a $5 reshipment fee to send it again.
Q: My package was marked “Returned to Sender”—what now?
A: We can reship it for a $5 fee. Please make sure your shipping info is correct before placing your order.
Q: Can I get a refund if my package was delayed?
A: Unfortunately, shipping fees are non-refundable, and we can’t guarantee USPS transit times once your package leaves our hands.
Q: What if my package is lost or stolen?
A: Once your order is marked as shipped, we are not responsible for lost or stolen packages. We recommend:
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Choosing Priority Shipping (includes insurance up to $100)
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Subscribing to USPS tracking updates
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Contacting your local USPS if there's a delivery issue
Returns & Exchanges
Q: What’s your return policy?
A: You can return eligible items within 30 days of delivery for store credit only. Items must be:
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Unworn, unwashed, and in original condition
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Have tags attached and no stains, perfume, or makeup
Q: Do you offer exchanges?
A: Not directly—but you can return for store credit and reorder your preferred item!
Q: What items are final sale?
A:
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Gift cards
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Bodysuits
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Accessories
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White items
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Items with signs of wear
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Discounted items marked 25% off or more
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Black Friday promotions
Q: I received a damaged item—what now?
A: We’re so sorry! Email support@wickedfash.com within 5 days of delivery. Include your:
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Order number
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Description of the issue
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Clear photos of the damage
We’ll review and let you know next steps.
Ordering & Sizing
Q: Do you have a size chart?
A: Yes! We have a general size chart to help you find your best fit. You can find it here or on each product page under the “Size Chart” tab. If you're between sizes, we recommend sizing up for a more comfortable fit.
Payment & Afterpay/Klarna
Q: If I use Afterpay or Klarna, when will my order ship?
A: Your order will ship as normal—no need to wait until it’s fully paid off.
Store Info
Q: Do you have a physical location or offer local pickup?
A: We’re an online-only boutique at the moment—no storefront or local pickup available.
Collaborations & PR
Q: Do you work with influencers?
A: Yes! For serious inquiries, email us at wickedfashpr@gmail.com.
⚠️ Please don’t send PR emails to our customer service inbox—they will not be read.
Still Need Help?
Email us anytime at support@wickedfash.com
We’ll do our best to get back to you quickly.